We will always do what we can to ensure you are satisfied with your order and provide a quality customer service. 

Please do not hesitate to contact us at info@laoxaltd.com at any time if you are unhappy with your order. 

Due to the nature of the product, we do not accept returns, exchanges or refunds. Certain products such as personal care (haircare and skincare) or personalised made to order products (such as hair accessories, beaded handbags) and limited edition clothing (t-shirts) cannot be returned - all sales are final.



We offer secure online purchasing and accept Visa, MasterCard, American Express and PayPal as means of payment.